Questions About HughesNet Voice Telephone Service

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What is HughesNet Voice Telephone Service?

HughesNet® Voice delivers home phone service over your satellite Internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding, and more.

How does HughesNet Voice Telephone Service work?

HughesNet Voice Telephone Service uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. After subscribing, you will receive a self-install kit and a device called an Analog Telephone Adapter (ATA) which will route your calls through your satellite modem and dish. It is as easy as that!

What features are standard with HughesNet Voice Telephone Service?

With HughesNet Voice Telephone Service you get a number of useful standard features including: Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in, forwarded via email, and notification via text), a Web Self-Care Portal, and Unlimited Long-Distance Calling to the continental United States and Canada.

What plan options are available and how much does the service cost?

HughesNet Voice Telephone Service is available with two plan options, either with or without a one-year term commitment. The one-year commitment provides the best value for customers. If you choose the Home Voice plan with No Commitment, the service costs $39.95 per month (plus a one-time fee of $75 for equipment). If you choose the Home Voice plan with One-Year Commitment, the service costs $29.95 per month (plus a one-time fee of $75 for equipment). Both plans come with FREE activation (a $50 value) plus FREE shipping and handling on equipment. International calling plans are additional.

How affordable is HughesNet Voice Telephone Service compared to a traditional landline phone?

With HughesNet Voice Telephone Service you do not need a traditional landline phone any more! And because HughesNet Voice Telephone Service plans are so affordable, you can save as much as 25% to 35% over standard home phone service.

If I exceed my Data Allowance on my HughesNet Internet service, can I still make calls?

Yes. The Data Allowance you receive through your HughesNet Internet service plan does not impact calls using the HughesNet Voice Telephone Service service.

Is HughesNet Voice Telephone Service available for my small business?

Currently HughesNet Voice Telephone Service is available only for residential customers. In the near future, HughesNet Voice Telephone Service service for businesses will be launched. Stay tuned!

Can a home have a residential line to use for business purposes?

Customers can make incidental calls for business purposes, but the service is for normal and customary residential usage and is not intended for commercial, or business, purposes.

Does HughesNet Voice Telephone Service come with free long-distance?

HughesNet Voice Telephone Service comes with unlimited long-distance calling within the continental United States and Canada. You can also choose an add-on plan for international calling.

What options are available for international calling?

Currently there are two plans available for international calling. The International 200 Calling Plan costs $9.95 per month and gives you 200 minutes of calling to 60 countries. The International Unlimited Calling Plan costs $22.95 per month and gives you unlimited calling to 60 countries.

If I used up my 200 minutes for international calling on the International 200 Calling Plan, how can I add more minutes?

You can upgrade to the Unlimited International Calling Plan. However, if you revert to the International 200 Calling Plan, you will be charged a $25 transaction fee.

Can a customer make or receive an international call if they do not have one of Hughes´ international plans?

The customer must have a pre-subscribed international plan from Hughes in order to make an international call. However, they can receive international calls.

Can I choose my own phone number or keep a number I already have?

Yes, when you register for HughesNet Voice Telephone Service you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice Telephone Service account through a process called “porting”. There is no additional charge to you for placing a porting request; however, once a porting request is placed, it cannot be canceled by Hughes. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.

Can I port a disconnected phone number?

No. The phone number has to be up and working for it to be ported from the existing telephone company.

Can you convert a mobile number to a landline number?

Yes.

Can I still make calls if my service is suspended?

No, you cannot make calls if you choose to seasonally suspend your service.

Does the HughesNet Voice Telephone Service Service support or provide Directory Assistance?

No, the HughesNet Voice Telephone Service Service does not support or provide Directory Assistance.

Can a customer have a different long-distance provider (including international) than the company providing the local service?

Yes, the customer can elect to have a different long-distance provider. The customer will still have to buy the standard service from Hughes, which includes unlimited domestic US long-distance service. The customer simply needs to give Hughes the name of their long-distance provider, and all long-distance calls will be directed to that long-distance carrier.

Can a customer use any type of ATA they like?

No, the customer has to use the ATA provided by Hughes.

How many phones can be supported on the home telephone line if the ATA is wired into the telephone wall jack connected to your home telephone wiring?

The ATA does not connect to your home telephone wiring. Do NOT connect the ATA to a telephone wall jack in your home. Your analog telephone or the base station of your cordless phone should only be connected to the Phone 1 jack of the ATA. When the base unit of a cordless phone system is connected to the Phone 1 jack of the ATA, you can use all the cordless phones that you purchased as part of your cordless phone system.

How many phone numbers does the ATA (Cisco Model SPA122-RC) provided by Hughes support?

The ATA will support one phone line (Phone 1).

Will the customer´s telephone number be placed in the local telephone directory?

Yes.

If a customer has collect calling blocked, can they still make collect calls?

Yes. They just can notreceive collect calls.

Can telephone service be seasonally disconnected?

Yes, like other services, Hughes allows customers to seasonally disconnect their telephone service.

Can a customer call a 900 telephone number?

No. This is an additional service and is not allowed on Hughes´ network. HughesNet Voice Telephone Service service does not supply 900 numbers or provide 900 service.

What is Life Alert service?

Does it work with HughesNet Voice Telephone Service? Life Alert is a monitoring service where the customer contracts with a monitoring company and receives a device for monitoring the health and mobility of the customer. When the customer has a medical issue or problem, the monitoring device dials the service provider and informs the service provider of an issue with the customer. Life Alert does not work with the HughesNet Voice Telephone Service service.

What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer´s TTY equipment. Hughes does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment.

Will the HughesNet Voice Telephone Service service support alarm systems? Fax machines? Credit card terminals?

Because of the manner in which telephone calls are transmitted over the network, alarm systems, fax machines, and credit card terminals will not work properly using the HughesNet Voice Telephone Service service.

What is an RSCP block?

RSCP (Resale Service Change Prohibited) is a block placed on their account by the customer´s existing telephone provider. The block was put on the account upon the request of the customer to prevent any changes being made to the customer´s account without their express and direct permission. This block will prevent a telephone number from being ported away from the existing provider to Hughes. The customer will have to be contacted and instructed to call their existing telephone provider to remove this block to transfer their telephone number to Hughes. This only affects ported telephone numbers and does not impede the processing of orders with new telephone numbers.

How long does it take a number to be ready for 911 when they switch to our service?

911 calls can be made immediately upon activation of service. However, with E-911, the customer´s address information is sent to the emergency answering point along with the call. The address information will not be available until the next day for new telephone numbers, but address information for existing (ported) numbers will be available immediately upon activation of service.

Following is a list of areas where we can provide HughesNet Voice Telephone Services:

Our Service Area Includes:

El Dorado County
Apple Hill Bijou Buck's Bar Buffalo Hill Cameron Park Camino Camp Richardson Camp Sacramento Cedar Grove Cedar Ravine Cold Springs Coloma Cool	Diamond Springs Echo Lake Eight Mile House El Dorado El Dorado Hills Fair Play Fallen Leaf Lake Five Mile Terrace French Meadows Frenchtown Fresh Pond Garden Valley Georgetown Gold Hill Green Valley Road	Greenwood Grizzly Flats Happy Valley Ice House Kelsey Kyburz Latrobe Little Norway Lotus Meeks Bay Meyers Mount Aukum Nashville	Newtown Old Fort Jim Omo Ranch Outingdale Pacific House Phillips Pilot Hill Placerville Pleasant Valley Pollock Pines Quintette Rescue Riverton Rubicon Bay Sand Ridge Road Shingle Springs	Sierra Springs Silver Fork/Silverfork Sly Park Smith Flat Snowline Camp Somerset South Lake Tahoe Spanish Flat Strawberry Swansboro Country Sweeneys Crossing	Tahoe Paradise Tahoe Valley Tahoma Twin Bridges Camp Virner Volcanoville Wentworth Springs White Hall Wright's Lake
Placer County
Alpine Meadows Alta Applegate Auburn Auburn Lake Trails Baxter	Bowman Carnelian Bay Colfax Dollar Point Dutch Flat Emigrant Gap	Foresthill Gold Run Granite Bay Grass Valley Homewood Iowa Hill	Kings Beach Kingvale Loomis Meadow Vista Newcastle Norden	North Auburn Olympic Valley Ophir Penryn Rocklin	Roseville Sheridan Soda Springs Sunnyside Tahoe City Tahoe Vista Truckee Weimar
Amador County
Allen Amador City Barton Buckhorn Buena Vista Bunker Hill	Camanche North Shore/ Camanche Village Carbondale Clarsona Clinton Dagon Drytown	Edwin Electra Enterprise Fiddletown Firebrick Ione	Jackson Kirkwood Kit Carson Martell New Chicago Pine Acres	Pine Grove Pioneer Plesse Plymouth Red Corral River Pines	Roaring Camp Scottsville Silver Lake Sunnybrook Sutter Creek Sutter Hill Volcano
Calaveras County
Angels Camp Arnold Avery	Copperopolis Dorrington Forest Meadows	Glencoe Mokelumne Hill Mountain Ranch	Murphys Rail Road Flat/ Railroad Flat Rancho Calaveras	San Andreas Sheep Ranch Vallecito	Valley Springs Wallace West Point
Alpine County
Alpine Village Bear Valley Cape Horn	Fredericksburg Hope Valley	Kirkwood Lake Alpine Loope	Markleeville Mesa Vista Paynesville	Peaceful Pines Shay Creek Sorensens	Summer Home Woodfords
Nevada
Austin, 89310 Babbitt Battle Mountain, 89820 Carson City, 89701, 89702, 89703, 89706, 89711, 89712, 89713, 89714, 89721 Carson City (Douglas County) 89705 Centerville Clark Cold Spring Cove Cortez Gold Mines Crystal Bay, 89402 Dayton, 89403 Deadhorse Well	Dixie Valley Dry Creek Ranch Duval Mine Eagle Picher Mine Empire, 89405 Fernley, 89408 Fallon, 89406, 89407, 89496 Fallon Station Gardnerville, 89410 Genoa, 89411 Gerlach, 89412 Glen Brook/GlenBrook Golden Valley Hawthorne, 89415 Hazen Hidden Valley Imlay, 89418 Incline Village, 89450, 89451,89452	Indian Hills Katy Kingston Lemmon Valley Lockwood Lovelock, 89419 Lower Rockchester Luning, 89420 Mason McCarren Middle Gate Mina, 89422 Minden, 89423 Montreux Mottsville Mount Montgomery Nixon, 89424	Patrick Petrified Spring Rabbit Spring Rolling Hills Reno, Nevada: 89501, 89502, 89503, 89504, 89505, 89506, 89507, 89509, 89510, 89511, 89512, 89513, 89515, 89519, 89520, 89521, 89523, 89533, 89555, 89557, 89570, 89595, 89599 Saddlehorn Saddle Ridge Salt Wells Scheelite Mine Schurz, 89427 Silver City, 89428 Silver Springs, 89429 Smith, 89430 Soadville Spanish Springs	Sparks, 89431, 89432, 89434, 89435, 89436, 89441 Stagecoach Star Creek Ranch Stateline, 89449/State Line, 89449 Stewart Stewart Community Stillwater Sun Valley, 89433 Sutcliffe Thorn Topaz Lake Tungsten Unionville Verdi, 89439 Vya	Virginia City, 89440 Virginia Foothills Wabuska Wadsworth, 89442 Walsh Ranch Washoe City Washoe Valley, 894704 Weed Heights Wellington, 89444 Wilson Ranch Yerington, 89447 Zephyr Cove, 89448

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