HughesNet High-speed Satellite Internet System Tips

Many rural residents in our service areas of El Dorado County and Northern California are getting connected to the Internet with a HughesNet Satellite Internet system. When properly installed, HughesNet systems can provide satisfactory performance, equivalent to a DSL or high-speed broadband cable connection. However, many users complain of poor or intermittant performance with their HughesNet system. Here are a few tips and suggestions to try if you're not getting the most out of your HughesNet or DirecWay Satellite Internet System. Please note that some of these tips apply only to the HughesNet DW6000, DW7000 and HN7000S modems. The newer HughesNet HN9000 satellite Internet systems have a slightly different operating systems and may require additional measures to correct service problems. However, many of these tips are shared in common between the two systems:

1. First and foremost, HughesNet does not guarantee its service levels. They advertise only that their service levels can provide "up to" the maximum listed speeds. Most likely, your actual speeds will be 50% to 80% of the maximums shown, and can be lower at times depending upon how many other HughesNet customers are online.

2. The standard 0.74 meter (30") DirectWay or HughesNet dish systems owned by many users throughout Northern California, El Dorado County, Latin America and the Caribbean supports the the first three HughesNet service levels. These levels are generally OK for use by one or two users, but can be slow if you are sharing your system with more than that. It just depends on how and when everyone is using the shared system. You might think of sharing your HughesNet system's capacity like sharing a water supply pipe with your neighbors. If you have a small water pipe serving your neighborhood and no one uses a lot of water at the same time, then everything is fine. But if one or more of your neighbors are "power users" and wash their clothes a lot or leave the hose running all day, then that will affect everyone else's water supply. If they only water at night, you may not notice if you only use the water during the day.

3. In the same way you might be sharing a single HughesNet system with your neighbors, your Hughesnet system is sharing space on the satellite with other HughesNet system owners. When there are a lot of HughesNet users on the same satellite at the same time, usually in the afternoons, then the speed for all of the users on that satellite may slow down.

4. HughesNet has about a dozen satellites than can be seen from the US, and most subscribers are spread out among these satellites. To receive HughesNet service in southern Baja, most of El Dorado County, and Central America however, these smaller 0.74 meter HughesNet satellite antennas are limited to using just a few satellites; usually SatMex 5 or 6. The traffic on these two satellites can be very congested at times because they're the only two satellites being used for just about every HughesNet system throughout much of El Dorado County, parts of the Caribbean, and Central and South America.

5. Each HughesNet satellite has a number of frequencies, or "channels," and users are assigned to a specific channel when their system is provisioned by HughesNet. These channels are shared with other users, and some of these channels are more congested than others. Also, as the satellites age, some of these channels may deliver degraded performance compared to others.

6. Certain uses and applications such as audio or video streaming, downloading large files, or receiving updates through the Internet can seriously slow down a HughesNet system. Modern operating systems and many applications are often running in the background and continuously downloading patches and updates. Other users may be receiving these updates at the same time as you, and all this activity can slow down the entire system.

7. HughesNet maintains a "Fair Access Policy" (also known as a FAP). This policy allows each user to download a certain amount of megabytes within a given period of time (For the Access 100 Plan, it's 375 MB total within 24 hours). Once your downloads exceed your FAP threshold, your bandwidth will be throttled back to something around 56 Kbs, about the speed of a regular telephone dial up modem. You can read more about HughesNet's FAP policy here: http://customercare.myhughesnet.com/fap_faqs.htm

Again, using our water analogy, it might help you to think of your available FAP megabytes like the reserve of water in a water storage tank (called a "tinaco" in El Dorado County). The storage tank may hold 375 gallons when full. But when you empty the tank, the available water coming out of the tank will be limited to no more than the dribble of water going in. Over time, your tank refills and you have more water. In the same way, your FAP allowance recovers over time until you are once again able to use full speed.

OK, so what can you do about any of this?

• If you're using a PC, download and install the HughesNet LAN Client Configuration Utility (LCCU) from http://customercare.myhughesnet.com/downloads/lccu.html. The LCCU will help configure Windows-based computers to obtain optimal performance with the HughesNet system. Please read the LCCU Owner's Manual before using the LCCU. (NOTE: May not be compatible with Windows Vista!)

• Download and install HughesNet's Status Meter widget. The Status Meter will allow you to monitor your data use "Real Time" on your PC or Mac. Download the Status Meter here: http://services.hughesnet.com/service_tools/Status_Meter/index.cfm
• Download and install HughesNet Tools. These tools may help you to solve some of the more common connection problems that might be plaguing your computer (not compatible with Apple Macintosh).
• Apply a "Restore Token" to restore high-speed service. Each HughesNet subscriber receives one free Restore Token each month on your billing date. You can use this free Token any time you exceed your Download Allowance. You can purchase additional Tokens throughout the month, priced based on your plan's Download Allowance. You can also set the Status Meter to automatically use any available tokens (Complimentary or Pre-Paid). More information on Restore Tokens here: http://services.hughesnet.com/Service_Tools/tokens/learn_more.cfm
• Make sure your computer(s) is absolutely free of hidden viruses and "spyware." These nasty little programs skulk in the background robbing your computer's power, and they can bring everything to a halt as they send spam mail from your computer, record your passwords and credit card info, and do other creepy things to gum up the works. You are using a current and updated anti-virus program, aren't you? AREN'T YOU???
• Check the coaxial connections. Many are installed very poorly, often with exposed connectors that were never intended for outside use. Water gets into the connectors and cables and impairs the signal.
• Check the feedhorn in front of the dish. They have a little plastic window over the front. Be sure there is no water or fogging inside the plastic. If it has water inside, you have a leak that will impair performance.
• Check that the dish, mount and cables are properly grounded. This step is often omitted and can cause weird, intermittant connection problems.
• Cable runs should be no longer than 150' and they should use really good cable; not cheap stuff. Cheap cable has a higher loss, and can have an unacceptably high internal resistance. We see a lot of this in El Dorado County.
• Expect slowdowns, especially during the afternoons and inclement weather. Also, if there is bad weather in Germantown, Maryland, where the HughesNet Network Operations Center is located, expect slowdowns. Try to pick other times to log on.
• There is not much you can do about exceeding your FAP except to wait until your HughesNet FAP allowance "refills" or apply a "Restore Token." More information on Restore Tokens here: http://services.hughesnet.com/Service_Tools/tokens/learn_more.cfm. If you're a power downloader, or like to watch streaming video then you'll probably hit your FAP limit frequently. Higher HughesNet service levels have a larger FAP limit.
  
  To check your usage history, you will first need your Site ID. You can find your Site ID by clicking here to log into your HughesNet Modem: http://192.168.0.1 and click on the System Info button.
  
  Once you have your Site ID, you can check your usage history here: http://customercare.myhughesnet.com/frm_usage.cfm. Here, you can check you daily usage history and see if and when you're going over your FAP limit.
• Schedule automated downloads for your computer's operating system and programs to occur in the middle of the night when HughesNet provides a "free" downlaod period from 2AM to 7AM Eastern Time. During this period your download megabytes do not count toward your FAP total. To change your download schedule in Windows XP and others, go to Start > Settings > Control Panel > Scheduled Tasks. Double Click on any program entries you find there, click the Schedule tab, and change the download time to start sometime between 12 AM to 2 AM California time. This will help ensure your downloads finish before 5 AM (7 AM Eastern). Then go to Start > Settings > Control Panel > Automatic Updates, and do the same thing there.
• Test your up and down speeds frequently. This will help you to track your system's performance over time so you can spot patterns or notice extended periods of impaired performance. Go to http://satspeedtest.hughesnet.com/cgi/launch2.cgi and start testing your speed. The web site will save a history of your tests so you can track your system over time.
• If you're trying to use Voice Over Internet (also known as VoIP), try using some of the less demanding VoIP applications like Skpye. Vonage, and some other VoIP services, tend to be more demanding and need greater speed, especially the UP speed. Inadequate UP speed will be evident when you can hear your caller but they cannot hear you. Avoid doing other things on your computer when using VoIP, like browsing the web or sending e mail. Better yet, restart your computer and only launch your VoIP application. If you're using a router or other VoIP appliance, try unplugging it to reboot it and then reconnect.
  
  Note that HughesNet does not officially support using their systems for VoIP. If you really need good, reliable telephone service over satellite, then consider using another system that is optimized for VoIP such as Commercial-grade "VSAT" (Very Small Aperture Terminal) Satellite Internet Systems. VSAT Internet systems are "business-class" systems and use a larger dish and more powerful transmitter. There are far fewer VSAT users so service on these systems is far less congested. Also, minimum service levels are guaranteed.
• Make sure your dish is pointed dead on the satellite, and the mount is absolutely tight. Also, the "skew," a very finicky adjustment on these dishes, must be dead on. We have seen many HughesNet systems where high winds pushed them off a bit, or the skew or other adjustments were incorrectly set in the first place.
• Get the most modern modem, the HughesNet HNS7000S. It works better than the older modems, even the DW7000S.
• Request a change of satellite or channel. Users with smaller systems may not have much choice when it comes to changing satellites but it is possible that changing channels could help. Changing satellites or channels must be approved by the HughesNet Network Operations Center. You will most likely need the assistance of an experienced technician who can make this request with Hughesnet and reposition your dish. It's also likely your modem will need to be reregistered in order to switch to the new channel or satellite.
• Install a larger HughesNet dish and a 2 watt transmitter. Larger .98, 1.2 and 1.8 meter dishes are available. Most of the smaller systems use 1 watt transmitters. 2 watt transmitters are available, and you will usually have to replace the entire transmitter and receiver assembly if you replace the dish. With a larger antenna and transmitter, you can better maintain service during bad weather conditions.

Of course, contact us if we can help you in any way. We are Satellite TV and Internet professionals, and we know what we're doing. References are available upon request.

Remote Assistance by Telephone and Internet

We can assist you remotely by telephone or by E mail with "Do It Yourself" Satellite TV and HughesNet Satellite Internet system installations, system troubshooting or repairs. Please call 530-417-1451, or Contact Us By E mail if we can help you in any way.

About El Dorado Networks

El Dorado Networks provides HughesNet satellite Internet systems, installation, parts and service for El Dorado County from Placerville, Pollock Pines, Diamond Springs, Georgetown and Shingle Springs to South Lake Tahoe. a FREE analysis of your Satellite TV System needs, please call 530-417-1451, or contact us today!

Our Service Area Includes:

El Dorado County
Apple Hill Bijou Buck's Bar Buffalo Hill Cameron Park Camino Camp Richardson Camp Sacramento Cedar Grove Cedar Ravine Cold Springs Coloma Cool	Diamond Springs Echo Lake Eight Mile House El Dorado El Dorado Hills Fair Play Fallen Leaf Lake Five Mile Terrace French Meadows Frenchtown Fresh Pond Garden Valley Georgetown Gold Hill Green Valley Road	Greenwood Grizzly Flats Happy Valley Ice House Kelsey Kyburz Latrobe Little Norway Lotus Meeks Bay Meyers Mount Aukum Nashville	Newtown Old Fort Jim Omo Ranch Outingdale Pacific House Phillips Pilot Hill Placerville Pleasant Valley Pollock Pines Quintette Rescue Riverton Rubicon Bay Sand Ridge Road Shingle Springs	Sierra Springs Silver Fork/Silverfork Sly Park Smith Flat Snowline Camp Somerset South Lake Tahoe Spanish Flat Strawberry Swansboro Country Sweeneys Crossing	Tahoe Paradise Tahoe Valley Tahoma Twin Bridges Camp Virner Volcanoville Wentworth Springs White Hall Wright's Lake
Placer County
Alpine Meadows Alta Applegate Auburn Auburn Lake Trails Baxter	Bowman Carnelian Bay Colfax Dollar Point Dutch Flat Emigrant Gap	Foresthill Gold Run Granite Bay Grass Valley Homewood Iowa Hill	Kings Beach Kingvale Loomis Meadow Vista Newcastle Norden	North Auburn Olympic Valley Ophir Penryn Rocklin	Roseville Sheridan Soda Springs Sunnyside Tahoe City Tahoe Vista Truckee Weimar
Amador County
Allen Amador City Barton Buckhorn Buena Vista Bunker Hill	Camanche North Shore/ Camanche Village Carbondale Clarsona Clinton Dagon Drytown	Edwin Electra Enterprise Fiddletown Firebrick Ione	Jackson Kirkwood Kit Carson Martell New Chicago Pine Acres	Pine Grove Pioneer Plesse Plymouth Red Corral River Pines	Roaring Camp Scottsville Silver Lake Sunnybrook Sutter Creek Sutter Hill Volcano
Calaveras County
Angels Camp Arnold Avery	Copperopolis Dorrington Forest Meadows	Glencoe Mokelumne Hill Mountain Ranch	Murphys Rail Road Flat/ Railroad Flat Rancho Calaveras	San Andreas Sheep Ranch Vallecito	Valley Springs Wallace West Point
Alpine County
Alpine Village Bear Valley Cape Horn	Fredericksburg Hope Valley	Kirkwood Lake Alpine Loope	Markleeville Mesa Vista Paynesville	Peaceful Pines Shay Creek Sorensens	Summer Home Woodfords
Nevada
Austin, 89310 Babbitt Battle Mountain, 89820 Carson City, 89701, 89702, 89703, 89706, 89711, 89712, 89713, 89714, 89721 Carson City (Douglas County) 89705 Centerville Clark Cold Spring Cove Cortez Gold Mines Crystal Bay, 89402 Dayton, 89403 Deadhorse Well	Dixie Valley Dry Creek Ranch Duval Mine Eagle Picher Mine Empire, 89405 Fernley, 89408 Fallon, 89406, 89407, 89496 Fallon Station Gardnerville, 89410 Genoa, 89411 Gerlach, 89412 Glen Brook/GlenBrook Golden Valley Hawthorne, 89415 Hazen Hidden Valley Imlay, 89418 Incline Village, 89450, 89451,89452	Indian Hills Katy Kingston Lemmon Valley Lockwood Lovelock, 89419 Lower Rockchester Luning, 89420 Mason McCarren Middle Gate Mina, 89422 Minden, 89423 Montreux Mottsville Mount Montgomery Nixon, 89424	Patrick Petrified Spring Rabbit Spring Rolling Hills Reno, Nevada: 89501, 89502, 89503, 89504, 89505, 89506, 89507, 89509, 89510, 89511, 89512, 89513, 89515, 89519, 89520, 89521, 89523, 89533, 89555, 89557, 89570, 89595, 89599 Saddlehorn Saddle Ridge Salt Wells Scheelite Mine Schurz, 89427 Silver City, 89428 Silver Springs, 89429 Smith, 89430 Soadville Spanish Springs	Sparks, 89431, 89432, 89434, 89435, 89436, 89441 Stagecoach Star Creek Ranch Stateline, 89449/State Line, 89449 Stewart Stewart Community Stillwater Sun Valley, 89433 Sutcliffe Thorn Topaz Lake Tungsten Unionville Verdi, 89439 Vya	Virginia City, 89440 Virginia Foothills Wabuska Wadsworth, 89442 Walsh Ranch Washoe City Washoe Valley, 894704 Weed Heights Wellington, 89444 Wilson Ranch Yerington, 89447 Zephyr Cove, 89448

All product names used on this site, including HughesNet®, DIRECTV®, Starband®, WildBlue®, Exede®, and DirecPC®, are registered trademarks belonging to their respective companies and owners.

© - El Dorado Networks, Your Local Internet Service Provider For El Dorado, Placer, Calaveras and Amador County, and Western Nevada for HughesNet Satellite Internet Systems and Service

^a - Monthly High-speed Data Allowance and Usage: Like cell phone data plans, all satellite Internet systems provide a data allowance. The Gen5 system provides a monthly data allowance from 8AM to 2AM to handle regular daily usage, and a extra allowance from 2AM to 8AM to handle computer and application software updates and manually-scheduled downloads. For more information, please read the Gen5 Fair Access Policy. Please note that all users on a system will share this data allowance, and certain applications and streaming video devices such as (YouTube, Netflix, Hulu, Amazon Prime, Firestick, Roku, AppleTV, GoogleTV, Dish Network or DirecTV VOD/Video on-Demand, etc.), streaming audio services (Online Radio, Pandora, Spotify, podcasts, etc.), and peer-to-peer file sharing programs can consume large amounts of data in a short period of time. Streaming video in high definition can use 1 to 2 GB per hour.

If you exceed your monthly plan data, you will experience reduced data speeds, which are typically in the range of 1–3 Mbps, until the start of your next billing period. There are no mandatory overage charges. Your data allowance will be refilled and full service restored at the end of your service month, or you can purchase additional blocks of Data to immediately restore full service whenever needed; $9 for 3GB, $15 for 5GB, $30 for 10GB, and $75 for 25GB. To get maximum use of your data allowance, Gen5 also provides a Free HughesNet Status Meter, enabling you to instantly monitor how much data allowance you have left. You can also purchase and apply "Data Restore Tokens through the Status Meter to instantly restore high-speed service.

^b Gen5 Service Coverage, Speeds and Availability: Gen5 Satellite reception requires a clear, unobstructed view at about a 38° elevation towards the southern sky, and usage is subject to the Gen5 Fair Access Policy. When you connect to the Internet using the Gen5 service, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer; the number of concurrent users; network or Internet congestion; the speed of the Web sites you are accessing; and other factors.

Stated speeds and uninterrupted use of service are not guaranteed. All satellite communications performance may become impaired or unavailable due to inclement weather, snow buildup on the dish, atmospheric conditions and sun interference. Because of the increased number of Users during peak hours, actual upload and download speeds will likely be lower. For more information, please see the Gen5 Fair Access Policy.

^c $0 Lease Setup Fee - Not applicable with the Purchase option. The Gen5 Lease offer requires credit approval. Monthly equipment lease fee of $9.99 per month will be added to monthly service. PLEASE NOTE: If you later decide you would rather purchase your equipment instead of leasing it, you can contact HughesNet within 90 days after your service activation and request to purchase your equipment. The amount charged will be the full equipment purchase price less any amounts already paid in monthly lease fees. The amount of the purchase will be charged along with your next month's bill. Please also note the same 24-month service agreement applies whether you lease or purchase.

^d SAVE $10/mo. for 24 Months - New residential subscribers only. Save $10/month on the 20 GB plan. After 24 months, all plans revert to the standard monthly fee. Cannot be combined with any other service plan offer. $9.99 monthly equipment lease fee may also apply.

^h Service Commitment, Cancellation, and Early Termination Fees - All Gen5 Service Plans require a 24-month service commitment. Fees for early termination on either the lease- or purchase-option apply: If you cancel before installation, the amount collected at time of order will be refunded and the order cancelled. If you cancel after installation but before the end of your 24–month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of completed active Service. Further, If you selected the lease option, you must return the HughesNet modem, power supply, and the outdoor radio within 45 days of cancellation date or be charged an additional $300 Unreturned Equipment Fee.

PLEASE NOTE: You are free to change service plans at anytime, with the selection and pricing limited to the then, currently-available plans.

In the event that you terminate your new Service before one year, El Dorado Networks may incur a chargeback fee of up to $200 from the Service Provider (Dish Network, DIRECTV or HughesNet) for the Free Standard Installation work we provided you. If so, El Dorado Networks will charge you for reimbursement of any chargeback fees we incur. This reimbursement to El Dorado Networks is in addition to any early-termination fees you may be charged by the Service Provider for cancelling your service before the contract expiration.

To cancel your HughesNet service, you would contact HughesNet directly. HughesNet will send you a postage-paid shipping box to return leased equipment. The antenna itself does not need to be removed or returned. You will be responsible for all costs associated with removing the equipment. You will not be reimbursed for your monthly service or lease fees, nor for any upfront fees for lease setup, non-standard installation charges, or for equipment purchased. This cancellation policy is offered by HughesNet only, and subject to change at any time.

Vacation Holds: - If you're going to be away for extended periods, HughesNet allows allows you to temporarily suspend your Internet service. A "Vacation Hold" will allow you to suspend service for up to six months per year, in two-month increments. If the vacation hold is within the two-year contract period, the contract termination date will be extended by the same number of months that the service is placed on hold. You can call HughesNet at any time to start or stop your vacation hold.

Initial Billing and AutoPay - HughesNet requires a valid credit or debit card be placed on file at the time of order. The credit or debit card you provide will be charged on the day your order is placed for your selected Service Plan, equipment & installation fees if any, as well as any additional options that you choose, minus any promotional offers or discounts. State and local taxes are not included in these fees but will be charged on the day of install. You will be automatically enrolled for Auto Bill Pay using the same credit/debit card used for placing your order, and HughesNet will then charge your subsequent months of service each month at approximately 30 days after your installation date. After your service is activated, you may then opt for EFT funds transfer from your checking account, or you can request paper billing with a mailed statement for an additional $5/mo. If your order is cancelled before installation, please allow up to 10 business days from the date your order is cancelled to receive a refund to your credit card for any upfront charges.

ⁱ Specialized Applications - Some specialized applications may work over HughesNet Gen5 but results are not guaranteed, nor will HughesNet provide Technical Support for their installation or troubleshooting. These applications include:

Online Gaming: Many types of strategy and turn-based online games may work with Gen5 service but the majority of real-time, multiplayer (high-twitch / rapid-response/ first-person shooter) games that people play on Wii, Xbox Live and PlayStation will not work over any satellite Internet service due to the higher latency (delay). Overall performance of any network-connected game system or device is not guaranteed.
Virtual Private Networking (VPN): Remote server applications such as business VPN connections over Gen5 may work but are not guaranteed, and speeds may be reduced by as much as 90% or more when using these applications. We recommend you visit our office in Diamond Springs first and test your laptop or PC on our HughesNet system here to verify compatibility.
Camera/Surveillance/Home-automation Systems: Due to the use of advanced IPV6 Internet Protocols by the Gen5 system, many types of conventional, Internet-based camera, surveillance systems and home automation systems may not work, or may not be accessible from remote viewing locations. We recommend the use of IPV6-enabled equipment and/or cloud-based systems using an intermediary server, although performance and results are not guaranteed.
Cell-phone WiFi Calling This is a feature of some cell phones, allowing you to make cell phone calls over your Wireless Internet connection without a cell phone signal. There are also devices known as "Femtocells." A femtocell is a small, low-power cellular base station, designed for use in a home or small business. It connects to the service provider’s network via broadband Internet to provide local cellular phone connections near the device. These services or devices may work but they are not guaranteed or supported by HughesNet.
Voice Over IP Internet (VoIP): Third-party Voice Over Internet telephone services, such as SKYPE, GoogleVoice, MagicJack, OOMA and Vonage may work but are not guaranteed, and HughesNet cannot provide Technical Support for these services. Only the Gen5 "Voice" VoIP Service is optimized to work over Gen5.

Feel free to visit our office to test your applications and equipment on our system first.
^m Video-data Saver Feature: Streaming is optimized with video streams at DVD quality (up to 480p). For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. 3 times data savings is based on average HD bit rate of 3.6 Mbps vs. DVD quality at 1.1 Mbps.
^j Free Standard Installation: - A standard installation includes mounting one exterior antenna on a wooden composition wall or composite-shake roof of a single, standard 1- or 2-story private residence within 50' of the location of the indoor equipment within the same building. Installing multiple antennas, tree trimming, brush clearing, or snow or ice removal is not included. Installations in more than one residence, over tile or metal roofs, steep roofs, or roofs more than 20' above the ground, vinyl siding, stucco walls, commercial buildings, motor homes, RVs, mobile trailers or 5th wheels, overhead cable spanning between buildings or trees, buried cable or conduit, or clearing blocked conduits, etc. are not included and may require additional fees for labor and materials, payable directly to El Dorado Networks. Some installations may require a non-standard mount at additional charge.

A standard system installation does not include providing or installing multiple antennas, installations in, or connections to, multiple buildings, wireless router installation, wireless networking setup, connection to multiple Internet-enabled appliances, smart-home equipment, or home-theater devices, computer or local network wiring, computer troubleshooting, repair, or configuration, program or application installation or modification, , installing or relocating audio or video gear; TVs, speakers, amplifiers, stereos, etc. or TV unpacking, installation or configuration.

^k Non-standard Installation Charges Some installations may require non-standard installation parts and labor not covered by a standard installation. Installations of more than one antenna, in multiple buildings, non-penetrating mounts, under-eave mounts, or a ground-mounted dish on a metal pole embedded in concrete or buried cable in conduit, tree trimming, brush clearing, or snow or ice removal. is not included. Installation over tile or metal roofs, steep roofs, or roofs more than 20' above the ground, stucco walls, commercial buildings, mobile trailers or 5th wheels, overhead cable spanning between buildings or trees, buried cable or conduit, or clearing blocked conduits, are not included in a standard installation, and will be at additional cost. Some installation options include:

$145 - Ground post mount set in concrete.
$125 - Non-penetrating, ground or flat-roof mount (includes non-skid, rubber pad and concrete block ballast). Required for most commercial buildings.
$ 95 - Non-penetrating chimney mount for Dish Network or DIRECTV antennas.
$ 75 - Under-eave "J" mount for Dish Network or DIRECTV antennas
$ 95 - Under-eave Rafter mount for Dish Network, DIRECTV or HughesNet antennas
$299 - Dish heater For Dish Network antennas to automatically remove snow and ice. Includes installation when performed in conjunction with a new antenna installation. Otherwise add $50. (Access to weather-protected 120 Volt outlet required. Post-mounted dishes may incur additional wiring charge)
$349 - Dish heater For DIRECTV Slimline or HughesNet antennas to automatically remove snow and ice. Includes installation when performed in conjunction with a new antenna installation. Otherwise add $50. (Access to weather-protected 120 Volt outlet required. Post-mounted dishes may incur additional wiring charge)
$125 - Additional charge for rooftop installations on commercial buildings
$0.25 per foot - CAT5 network cable
$0.25 per foot - RG6 Standard coaxial cable
$0.35 per foot - RG6 Single Direct-burial coaxial cable
$0.50 per foot - RG6 Dual Direct-burial coaxial cable
$0.45 per foot - RG11 Single Direct-burial coaxial cable
$3.00 ea. - RG-11 Compression Connectors $2.00 per foot - Soft-soil Trenching and backfill. Hard or rocky soil at additional charge.
PVC conduit installation $20 + $2.00 per foot.
$200 - Ditch Witch Walk-behind Trencher rental fee per day. Required for more than 40' of trenching.

Hourly Service Charges - The following non-standard work will be subject to an hourly labor charge of $125 for the first hour, and $75 for each additional hour, payable directly to El Dorado Networks:

Computer Configuration, Networking, and Troubleshooting: - Computer setup, troubleshooting, networking, repair, consulting or PC application installation or configuration issues (Email, VPNs, local network issues, etc.).
Home Theater, Audio, Video, Wireless or Wired Networking Equipment: - Unpacking, installation or relocation of TV, DVD, Blu-Ray or audio equipment, wall mounts, wireless networking, telephone wiring, network cabling, connecting multiple computers, wireless devices such as routers, smart phones, laptops, Smart TVs or tablet computer programming or troubleshooting services.
Technician assistance to install and configure customer-provided routers or wireless devices.
TV, audio, networking or computer equipment consulting, configuration, troubleshooting, repair or installation charges, plus materials.

Service Calls - We want you to be happy with your new service, and hope you will call us first with any technical problems or questions. Many problems can be solved over the phone and do not require a technician revisit. All our installation work is warranted to be free of defects in workmanship for six months after installation. After that time, a one-hour technician visit fee of $125 plus materials may apply, plus $75/hr. for each additional hour.

Upgrade Fee - A one-hour technician visit fee of $125 plus materials will apply to all equipment upgrades, plus $75/hr. for each additional hour.

^† Locations greater than 45 minutes driving distance from Diamond Springs, California may incur a one-time, $99 trip/site-survey charge, and locations greater than 90 minutes driving distance may incur a one-time, $149 trip/site-survey charge, whether or not installation can be completed. Locations in the High Sierras, Lake Tahoe and Reno subject to heavy tree coverage and snowfall may require non-standard mounts and dish heater options at additional fee.